Last updated: 25 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay, so there are no surprises.
Timelines
Some pieces are ready to ship, and others are woven in the next small run. We'll tell you the expected timeline when we reply to your enquiry and keep you updated.
Shipping costs
Shipping costs depend on your location and chosen delivery speed, and are included in your order confirmation.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & exchanges
If your piece isn't right, email hello@wovenmuse.com with your name and order details. Because each piece is handmade in limited runs, we'll explain the return or exchange options available for your order.
Damaged or lost parcels
If your order arrives damaged or doesn't arrive, contact us straight away and we'll resolve it with you and the carrier.